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Thank you for taking the time to check our terms and conditions.

If you have any issues or concerns with our equipment or in general and need to reach us please email us at:


Response times can be within 24 hours but can take up to 48 hours depending on volume of traffic. Thank you for your understanding and we hope to resolve any concerns or issues you have as soon as possible.


A good customer experience is a high priority for us.


Your personal data will be stored by us and our service providers in accordance with applicable data protection laws to the extent necessary for processing.


Subsequently, we will delete your personal data in accordance with our data retention and deletion policy or take steps to properly render the data anonymous, unless we are legally obliged or permitted to keep your personal data longer (e.g. for legal compliance, tax, accounting or auditing purposes, or to detect and prevent fraudulent or illegal activity). In Europe, the retention periods are generally between 6 and 10 years (e.g. for contracts, notifications and business letters).


As far as legally permissible or required, we restrict the processing of your data instead of deleting it (e.g. by restricting access to it). This applies in particular to cases where we may still need the data for the execution of the contract or for the assertion of or defense against legal claims, or where such retention is otherwise required or permitted by law. In these cases, the duration of the restriction of processing depends on the respective statutory limitation or retention periods. The data will be deleted after the relevant limitation or retention periods have expired.



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